ITIL and CMDB Synergy : Enhanced Service Management

This paper provides an overview of the value a CMDB can bring to both IT and the business, and describes how a CMDB can work in harmony with ITIL best practices to enhance Service Management.

FRI 25 APRIL 2008 |Featured in: Special reports

Manage IT from a Business Perspective: Latest Best Practices from ITIL

This Whitepaper explores the intricacies of ITIL and explains how to  Integrate and Automate Best Practices from the Latest ITIL Book

WED 23 APRIL 2008 |Featured in: Special reports

Streamlining service request processes : A Key to Business Success

A Whitepaper that will allow you to get the best out of your employees and your company and enable services to be delivered fast, efficiently and cheaper.

MON 21 APRIL 2008 |Featured in: Special reports

Supercharge your IT Business Value through BSM

The key to maximizing the value of IT is to optimize your IT processes based on a business-aware foundation. Business Service Management (BSM) is the most effective approach for doing just that

FRI 18 APRIL 2008 |Featured in: Special reports

Understand the ITIL code and expose its secrets

The Information Technology Infrastructure Library (ITIL®) is the most widely adopted best-practice IT framework for service management

THU 17 APRIL 2008 |Featured in: Special reports

Can You Really Get ITIL Out of the Box?

You don’t have to be skeptic of the ITIL implementation promises. This paper examines the people, processes, and technology issues associated with getting ITIL up and running in your organization

WED 09 APRIL 2008 |Featured in: Special reports

The Business Communications Minefield

Ben Chai takes a quick look at the different standards for internet and branch office connectivity and which is suitable for your business.

THU 07 FEB. 2008 |Featured in: Special reports

Collaboration and Communication - Is More Better?

In the good old days, if you wanted to communicate with someone, you met up with them and talked, or you sent round someone with a piece of paper...

FRI 06 OCT. 2006 |Featured in: Special reports

Business continuity: Can you afford to risk it?

Despite a decade of warnings many companies remain unprepared for when disaster strikes.

FRI 10 JUNE 2005 |Featured in: Special reports